How to order

Please read the terms and conditions of merchandising before placing an order.

1. How to choose items in the e-shop

The works are sorted by categories. Choose the suitable category and browse the items. Each product has a blurb about it, as well as the item price. I make every attempt to make the photos as realistic of the real item as possible, but depending on the temperament of the glass, material peculiarities and computer screen display differences there may be a perceived variation between the photo and the item.
Once you’ve found the item you like you can put it in the shopping basket by clicking “add to basket”. The basket tab will show you all the chosen items and the subtotal, you can check your full order there, delete or add more items and choose a preferred transport method. To complete the order and pay click on “proceed to checkout”

2. Purchase and payment

To complete your purchase insert your contact details and shipping address and agree with the terms and conditions. If you would like a company invoice please fill in the form provided. After filling in your details and confirming the order your purchase has been placed.

You can pay by online banking via the direct link (SEB, Swedbank, Nordea, LHV, Danskebank and Krediidipank), with your Paypal account, with a bank transfer against an invoice to OÜ Mari Klaasistuudio account.When wiring the funds make sure to add the invoice number into the details.
NB! The bank transfers direct to account are not checked regularly, for a speedy delivery please send a confirmation of purchase to my email on mari.makus@gmail.com – this will make sure the delivery is expedited.
Direct e-bank purchases do not require a confirmation email.
OÜ Mari Klaasistuudio has the right to cancel orders which have not been paid within 5 days of the placing of the order.
The work will commence once the funds have been received.

3. Receiving your items

Itella SmartPOST parcel machines – 2.40€, FREE on purchases over 50€.
The order will reach your parcel machine within 1-3 working days from the date of confirmation of the order. You will be notified with an SMS, which will include the security code to open the secure storage facility.
Omniva parcel machine – 2.90€, FREE on purchases over 50€
The order will reach your parcel machine within 1-3 working days from the date of confirmation of the order. You will be notified with an SMS, which will include the security code to open the secure storage facility.
Eesti Post post offices – 3.50€
The order will be received from the post office normally within 3 working days from receipt of confirmation. Once the postage has arrived you will receive a postal letter from the Post Office informing you of the arrival of the item, including which branch you can collect it from.
Come and collect your item (Gonsiori 31 in Tallinn or within city limits in Rapla). Call me on +372 5100015 to arrange this.
International deliveries
Send me an email with the delivery details, and we can argree a suitable courier, method and price. Please keep the SMS or the bar code of the product until the 14 day returns policy as a proof of receipt.

4. Complaints and returns

OÜ Mari Klaasistuudio is responsible for any defects of the items on sale in the e-shop. If you discover any quality issues the client has to inform the shop within 20 days of receipt and without any delay by emailing mari.makus@gmail.com.

5. Cancellations

The client has the right to cancel the purchase within 14 days of receipt of the item, in its pristine condition and original packaging. Once we receive the return we will refund the cost of the item, excluding any delivery charges.
To return your purchase please email mari.makus@gmail.com, naming the item, the order number, payment date and reason of return. The refund will be actioned within 7 days to the original sending account.

6. Data protection

OÜ Mari Klaasistuudio will not disclose any data of existing or prospective customers to any third parties, except for the necessary information to post an item. The customers have the right to request the deletion of all personal data held by www.mariliismakus.com. If you wish to do so please email mari.makus@gmail.com.